Returns Policy

Christmas Returns Period Extended to January 6th!

We at Vaughan Shoes want to make your online experience as easy and enjoyable as purchasing goods in any of our stores.

We are happy to offer a refund on goods purchased online and returned within 14 days of purchase.

These policies relate to products purchased online only.

Recommended Returns Procedure

Republic of Ireland Customers - Please use ReturnMyShopping.ie

You can now return your order via the An Post Return My Shopping Service!

Simply select Vaughan Shoes from the list of retailers, follow the steps below and print off your label. Then drop your shoe to your local post office - it's that easy! If you have any questions just ask by using the Chat button in the bottom left hand corner.

• Step 1: Click on this link returnmyshopping.ie. Please note this service is only available in the Republic of Ireland. You will need a printer to use this service.
• Step 2: Scroll down to Vaughan Shoes on the first drop down list and select. Select your reason for returning the item on the second drop down list. Select Continue.
• Step 3: Select I will drop off at a Post Office or Please collect from my address if you live in Dublin. Type in your order reference number into the next box. This will begin with VS and was sent to you in your order confirmation email. Fill in your details and press Continue.
• Step 4: Tick the box if you accept the An Post terms & conditions
• Step 5:  Complete and Pay.

The Paperwork part - just so we know exactly what you want us to do!

Enclosed within your order you will find a Returns Form. Please select the Reason for the return and the Action you would like us to take from the tables presented. In the case of damaged or faulty goods, please give the details of the exact nature of the damage or fault in the box provided.

Ensure to send your parcel via a secure delivery method. Our preferred method is with ReturnMyShopping.ie. (We cannot be held responsible for goods lost in transit).

Please allow 7- 10 days for your return to be actioned.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights. On receipt of the parcel we will begin to process your returns upon inspection of the items.

Please Note: In the days after a sale e.g. Black Friday, Mid Season sales and seasonal sales we experience a larger than usual number of returns. Please allow 10-14 days for your return to be processed during this time.

Complete the Returns Form enclosed with your order and take to any till point in-store where we will process your return upon inspection of the items. You can return goods to any of our branches in Ballinrobe, Claremorris or Castlebar. Get details of our store locations here.

Please note: We will refund you using the same method of payment as used originally i.e. through PayPal or directly to the card used through our online system. Refunds will not be issued in store.

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and in unworn condition with tags attached and in original packaging i.e. (in its original box).  If a different product is requested then a new order must be completed on the website by the user.

Please note: It is our policy to return goods to the purchaser should we suspect that any product has been used or worn.

* This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from the Citizens Advice Bureau.