How To Return My Order

We are delighted to announce we are now offering FREE RETURNS with An Post Click + Post!

Follow the steps below to Return Your Order for FREE!

At Vaughan Shoes we want to make your online experience as easy as possible with our step by step Returns process.

PLEASE READ*

We are happy to offer an exchange or refund on goods purchased online, and returned within 14 days of purchase

Goods must be returned in original packaging and in resellable condition.
Our delivery bags are made to be reused for returns purposes. If you do not have your delivery bag please package your items in appropriate material for transport.

We will not accept a return that does not have the original box, and is not in resaleable condition.
If you return a box that has been damaged we may deduct €5 from your refund.

You can now register your return with us before you send it so we can process your return even faster!

1. Visit: www.vaughanshoes.ie/returns
2. Enter your email address you ordered under
3. Enter your order number (VS number, e.g VS12345)
4. Select the items you want to return
5. Change the quantity of the item(s) you want to return to match the quantity you're sending back (usually 1)
6. Click 'Return the Selected Items'
7. This will register your intention to return on our system
8. You can then return the items to us - we recommend using the method below
9. Once we receive your returned items and we've inspected them we will approve the return and you will be refunded

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and in unworn condition with tags attached and in original packaging i.e. (in its original box).  If a different product is requested then a new order must be completed on the website by the user.

Please note: It is our policy to return goods to the purchaser should we suspect that any product has been used or worn.

For details of in-store returns policy please click here

* This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from the Citizens Advice Bureau.