Website Policies

Our Privacy & Security Policy as well as our Online Store Terms & Conditions are outlined below.

Product Care and Damage Policy

At Vaughan Shoes, we take great pride in offering high-quality footwear designed to enhance your style and comfort. To ensure transparency regarding product care and damage, please review our policy below:

Responsibility for Wear and Tear

1. Uppers and General Wear:
   • The uppers of shoes are crafted from premium materials designed for normal use. However, they are not built to withstand excessive wear, tear, or accidental damage caused by the wearer.
   • Just as you cannot return to a garage to request repairs for a new car’s paintwork after scraping it against a wall, accidental damage to your shoes cannot be deemed a manufacturing fault or covered under warranty.
2. Accidental Damage:
   • Any damage resulting from misuse, accidents, or neglect is the responsibility of the wearer and is not eligible for refund, exchange, or repair under our policy. Examples include scuffs, scratches, cuts, spillages, or damage caused by improper use, care or storage.
   • Example - you purchase leather ankle boots online with Vaughan Shoes. After wearing you notice a scrape on the toe of one of the boots and the leather is damaged. Unless you can prove that this damage was there on delivery you cannot request a refund, repair or replacement. 

Damage on Delivery

1. Inspection Upon Delivery:
   • We strive to ensure all products arrive in perfect condition. If you notice any damage to your shoes upon delivery, you must contact the Vaughan Shoes Customer Service team within 24 hours of receipt.
   • Please include photographic evidence of the damage and your order details to facilitate a prompt resolution.
2. Time-Sensitive Reporting:
   • Claims made after the 24-hour period cannot be considered, as we cannot verify whether the damage occurred after delivery.

Care Recommendations

• To maximize the lifespan of your shoes, we recommend regular maintenance, such as cleaning, polishing, and using protective sprays, can help preserve their appearance and durability.

Warranty Exceptions

• Our warranty covers manufacturing defects but does not extend to damage caused by external factors or normal wear and tear over time.

Contact Us

If you have questions about this policy or require assistance with your purchase, please contact our Customer Service team at customerservice@vaughanshoes.ie

Thank you for choosing Vaughan Shoes, where we prioritize quality and customer satisfaction!

We aim to provide exceptional value to our customers through our sales and promotional events. To ensure transparency and fairness, please review our policies regarding sales and promotions:

Sales and Promotional Events

1. Timing and Availability:

   • Sales and promotions are time-limited and subject to stock availability.
   • Discounts, promotional codes, and promotional pricing cannot be applied retroactively to purchases made outside of the specified promotional period.
   • E.G - you receive an email or text about a mis season sale that ends midnight on Sunday. You cannot apply the discount after this cut-off

2. Future Price Reductions:

   • Items purchased during a sale or promotion may be subject to further price reductions at a later date.
   • We cannot predict or guarantee future pricing changes for any item.
   • E.G - you purchase shoes at 20% Off in an end of season sale. The Sale is later increased to 50% Off. 

Terms & Conditions: Buy One, Get One Half Price

• Eligible Products: This promotion applies strictly to selected brands, product ranges, or items designated on our website at the time of the offer. All other brands, product categories, gift cards, and shipping costs are completely excluded.

• How the Discount Applies: The 50% discount will automatically apply at checkout to the lowest-priced eligible item in your basket. If you buy four eligible items, the discount applies to the two lowest-priced items.

• Exclusivity: This offer cannot be combined with any other discount codes, promotions, or sale prices.

• Returns & Partial Refunds: * If you return the entire order, you will be refunded the exact total amount paid.

  • The Partial Return Rule: If you return the full-price item but keep the half-price item, the promotion is voided. Your refund will be recalculated as if you bought the remaining item at full retail price (i.e., the 50% discount will be deducted from your refund amount).

  • If you return only the half-price item, you will be refunded exactly what you paid for it (the 50% price).

• Exchanges: Exchanges are permitted for a different size or color of the exact same item, subject to stock availability. You cannot exchange a discounted item for a different style, a higher-priced item, or a different brand without voiding the offer.

• Duration: Offer valid for a limited time only, while stocks last. We reserve the right to amend or end this promotion at any time.

Price Adjustment Policy

1. Eligibility for Price Adjustments:

   • If an item purchased at sale price is further reduced within 24 hours of your purchase, you may request a price adjustment for the difference.
   • Requests must be submitted within 24 hours of the original purchase and must include proof of purchase.
   • A request does not entitle you to the price adjustment. Requests will be dealt with on a case by case basis.

2. Ineligibility for Price Adjustments:

   • Purchases made more than 24 hours prior to a further price reduction are not eligible for additional discounts or price adjustments.
   • Price adjustments are not applicable to clearance items or items explicitly marked as “final sale.”

Changes to Policy

• Vaughan Shoes reserves the right to modify this Sales and Promotions Policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our website constitutes your acceptance of these changes.

If you have questions about our Sales and Promotions Policy, please contact us at customerservice@vaughanshoes.ie.

1. About the offer

Eligible customers invited by Vaughan Shoes may choose store credit instead of a refund for an eligible online return. We will add a promotional bonus equal to 10% of the eligible returned merchandise value.

For example, an eligible merchandise refund of €100 will receive €110 in total credit.

Taking part is optional. You may choose your normal refund instead.

2. Eligibility and limits

The offer applies only to return requests specifically invited by Vaughan Shoes during the promotion period. The invitation will identify the relevant order, return and eligible items.

One promotional bonus is available per order during the promotion period. Splitting an order or return into separate requests does not increase this allowance.

The offer cannot be applied retrospectively to returns already refunded or settled.

Purchases paid wholly or partly using gift vouchers, store credit or credit previously issued under this promotion are excluded from earning a new bonus. Exchanges do not earn a bonus.

These limits affect eligibility for the promotional bonus only. They do not restrict your statutory rights to return goods or receive a refund.

3. How we calculate your credit

The bonus is calculated on the amount actually paid for the eligible merchandise being returned, after applicable discounts and previous adjustments. It is not calculated on the original ticket price.

Delivery charges, return postage and other service charges do not earn a bonus. 

The final credit depends on the eligible goods actually returned and the amount properly refundable. If this differs from the invitation, we will explain the revised amount and obtain your agreement before issuing credit.

The bonus is rounded to the nearest cent.

4. Choosing credit or a refund

To choose credit, scan the QR code on your Returns Form (supplied wiht your order) and log uyour request for bonus credit return. 

By accepting, you agree to receive the stated credit instead of the corresponding refund, subject to these terms and your statutory rights.

If you choose REFUND, we will process your refund in the normal way.

You may change your choice before credit is issued by contacting us. Once issued, credit cannot ordinarily be converted into a cash refund merely because you change your mind, subject to any statutory right that applies.

5. Receiving your credit

Credit will be issued after we have received and checked the relevant goods and confirmed the agreed credit amount.

We will email the voucher code within 3 working days of completing these checks. If we cannot meet this timescale, we will contact you.

Accepting the offer does not reserve replacement goods or guarantee availability of a particular style, size or price.

6. Using your credit

Credit can be used online and in all Vaughan Shoes stores, including on sale items and during Black Friday.

It is a payment credit. Any separate discount code or promotional offer remains subject to its own published eligibility conditions.

Credit:

• Is issued in euro and has no expiry date.

• Can be used over more than one purchase, with any unused balance retained.

• Can be combined with another accepted payment method where the purchase exceeds the available balance.

• Cannot be used to purchase gift vouchers or other cash-equivalent products.

• Cannot ordinarily be exchanged for cash, except where required by law.

Please keep your code secure. If it is lost, stolen or used without permission, contact us promptly. We will investigate and, where we can verify ownership and identify an unspent balance, arrange a replacement and cancel the original code.

7. Returns of purchases made using promotional credit

Goods bought using this credit remain subject to our returns policy and your statutory rights.

Where a refund is due, the amount paid using credit will normally be restored as credit, and any amount paid using another payment method will normally be refunded to that method, subject to applicable law.

For a partial return of a purchase paid using both credit and another payment method, we will normally allocate the refund proportionately between those payment methods, based on their contribution to the merchandise purchase price.

Any promotional bonus already included in the credit used is restored only as part of the amount properly refundable. It does not earn another bonus.

We will not deduct the same bonus twice or remove unrelated credit from your balance.

8. Fair use and suspected misuse

The promotion is intended for genuine customer returns. Ordering several sizes or styles to assess suitability does not, by itself, constitute misuse.

We may decline an unissued promotional bonus where we have reasonable evidence of deliberate manipulation, including:

• Using multiple accounts to circumvent the stated customer limit.

• Repeated purchase-and-return cycles intended to generate additional bonuses.

• Seeking both a refund and credit for the same returned goods.

• Providing false information about purchases, returns or payments.

We will explain the reason and provide an opportunity to query the decision.

Any action will be proportionate and will not remove your statutory rights or your entitlement to the underlying refund. We will not cancel credit representing money properly owed to you merely because promotional eligibility is disputed.

9. Errors and duplicate settlements

If an invitation contains an error, we will explain the correction before you choose whether to accept credit.

If both a refund and credit are issued for the same return, or credit is duplicated in error, we will contact you to reconcile the transaction. Any correction will preserve the settlement properly due to you.

10. Changes to the promotion

We may amend or end the promotion for future invitations. This will not reduce credit already issued or change the terms of an offer you have already accepted.

11. Your consumer rights

Nothing in these terms excludes or restricts your statutory rights, including rights relating to faulty, misdescribed or unfit goods and qualifying online cancellations.

You are not required to accept credit where you are legally entitled to a refund. Choosing credit does not remove your statutory rights concerning goods subsequently purchased using it.

Where these terms conflict with mandatory consumer law, that law takes precedence.

12. Contact and personal information

For questions, changes to your choice or problems using credit, contact us via email at: customerservice@vaughanshoes.ie, quoting your order number.

We use personal information to administer the promotion and associated returns in accordance with our website policies.

These terms should be read alongside our returns policy. The specific terms above govern the bonus offer without reducing any statutory protection.

We at Vaughan Shoes respect your right to privacy and comply with our obligations under the Data Protection Acts 1988 and 2002.  The purpose of this Website Privacy Policy is to outline how we deal with any personal data you provide to us while visiting this website.

Our Promises

We’ll always keep your data safe and secure. To keep you up to date, here’s why we need it and how we use it.

The good stuff: We will only use your data to up your experience.

Locked down: We’ll protect your data like it’s our own.

Straight talking: We’ll always talk your language and have your back – no nonsense, no surprises.

No spam: You decide what and how you hear from us.

Just the essentials: Your info won’t just hang about – if we don’t need it, we’ll delete it.

Protecting Your Privacy: At Vaughan Shoes, we are 100% committed to protecting the privacy and security of our customers and site visitors (yes, we mean you). The Vaughan Shoes team members are customers themselves, of both Vaughan Shoes and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at customerservice@vaughanshoes.ie

For all our services, the data controller — the company that’s responsible for your privacy— is Vaughan Footwear Ltd.

How we use your information

We use your information in a number of different ways — what we do depends on the information.

Personal Data

Your name and contact details i.e.address, mobile number, email address, order history details.

How we use your personal data

Deliver your purchases to you
We’ve got to do this to perform our contract with you, it’s a bit hard to send your order if we don’t use your name and contact details!

Send you service messages by text or e-mail such as order updates
We’ve got to do this to perform our contract with you, so you can tell when your order is coming.

Sending you information by email, SMS, or post, about our new products and services
To keep you up to date. We only send this with your permission

Fraud prevention and detection
To prevent and detect fraud against either you or Vaughan Shoes - unfortunate, but absolutely essential.

Showing you Vaughan Shoes adverts as you browse the web
So you can see our latest products and deals. Finding out what you, and other customers like to ensure we are giving you what you want, and to stay ahead of the competition.

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them.

How we use your payment information

Take payment, and give refunds
We’ve got to do this to perform our contract with you — we’re not giving all our stuff away!

Fraud prevention and detection
To prevent and detect fraud against either you or Vaughan Shoes - unfortunate, but absolutely essential.

Paypal
Our website accepts via Paypal. We don't record your credit card details in our database as we just pass these to Paypal. More information can be found here: https://www.paypal.com/ie/webapps/mpp/ua/privacy-full

Authipay
Our website uses Authipay for accepting credit/debit card payments. We don't record your credit card details in our database as we just pass you over to Authipay's servers when we need you to enter your credit card details. They collect and confirm your card cdetails against your bank before passing you back to our website to complete your order. More information about authipay can be found here: https://www.authipay.com/privacy-policy/

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media.

How we use your contact history

Provide customer service and support
We’ve got to do this to perform our contract with you, after all, you expect the best service from us.

Train our staff
So that, when you contact us, you get the best possible customer service.

Pubble
Our Pubble live chat app will only collect, process or use Personal Data for the purposes of providing the Services. Pubble does not sell, trade or otherwise transfer your personal information to third parties in any manner that could be harmful, dangerous or violating your privacy.

Purchase history and saved items

What you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items

Sell you things
We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it!

Provide customer service and support, and handle returns
We’ve got to do this to perform our contract with you. Finding out what you, and other customers, like to ensure we are giving you what you want, and to stay ahead of the competition.

Information about your phone or laptop, and how you use our website

Information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

How we use information about your phone or laptop, and how you use our website

Improve our website
And set default options for you, such as currency.

To give you the best possible shopping experience
We use Nosto to personalise our customers shopping experience. We also use the information that a customer enters prior to check out to send the customer an email with links to all the products that they had in their basket. This allows you to order quickly if you change your mind.

Protect our website
To prevent and detect fraud against either you or Vaughan Shoes – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data.

Information from accounts you link to us

Your responses to surveys, competitions and promotions.

How we use your responses to surveys, competitions and promotions

Run the survey, competition or promotion
We’ve got to do this to perform our contract with you — if we can’t use your entry, you can’t possibly win!

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from the site, and you are unlikely to receive our optimal overall customer experience. But that is your choice – and we respect that.

We also anonymise and aggregate personal information (so that it does not identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services. We share this anonymised information with third parties, only to improve your shopping experience with Vaughan Shoes.

Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies. We use DPD and An Post to send you your order. Over time we may update our list of preferred delivery services to bring you the best possibleservice we can. Any changes will always be listed here on our website.
• Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
• We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
  

Marketing messages

If you have said we can, we’ll send you marketing messages by email, text, to keep you aware of what we’re up to and to help you see and find our products. We use Mailchimp for our email marketing and Zinmobi for our text messages.

A customer may subscribe to our marketing email via:

• The checkout process
• Sign up to our newsletter form (V Club)
• Create an account/register

How to stop marketing messages from Vaughan Shoes

You can stop receiving marketing messages from us at any time.

• To unsubscribe from text marketing follow the unsubscribe instructions at the end of our text messages.
• To unsubscribe from email marketing click on the unsubscribe link in any email.
• To unsubscribe from both email & text marketing contact customerservice@vaughanshoes.ie

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages. Please note that, as Vaughan Shoes comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.

Stopping marketing messages will not stop service communications (such as order updates from Vaughan Shoes).

3rd Parties and the way we use personal data

• Mailchimp
• Personalisaton – Nosto
• Review Platform – Trustpilot
  We use Trustpilot to display our customer ratings and reviews. This is important feedback to help us understand where we can improve and deliver the best possible customer service we can. You can read more information on the Trustpilot wesbite.
• An Post & DPD Couriers
• Pubble (Live Chat)
• Zinmobi (Text Service)

Non-Personal Data

Seeing adverts for Vaughan Shoes online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Vaughan Shoes banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Vaughan Shoes (for example, your Vaughan Shoes search history and products you have previously clicked on.

We record all activity on our website with Nosto, our personalised engine, which allows us tailor the offers displayed to you based on products and categories that you have shown an interest in on our website.

Google Analytics

We record all activity on our website with Google Analytics which allows us to deliver the best customer experience to you, we do not send any personally identifiable information to Google Analytics.

Keeping your information

We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

• You have a lot of rights relating to your personal information:
• The right to be informed about how your personal information is being used (like this notice!)
• The right to access the personal information we hold about you.
• The right to request the correction of inaccurate personal information we hold about you.
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
• The right to stop direct marketing messages, which you can do through My Account, and to withdraw consent for other consent-based processing at any time.
• The right to request that we transfer or port elements of your data either to you or another service provider.
• The right to complain to the Data Protection Commissioner.

Changes to how we Protect Your Privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on the Vaughan Shoes website or by some other means of contact such as email, so that you are able to review the changes before you continue to use Vaughan Shoes.

Welcome to Vaughan Shoes Online Store. Our terms and conditions are as follows:

Ownership

Before proceeding with an order, you will be required to show that you have read and understood the following terms and conditions. We recommend that you print a copy of these Terms and Conditions for your future reference.

This website is the property of Vaughan Shoes, Registered company number 543140. All material on this website is copyright of Vaughan shoes and is provided solely for your personal, non-commercial use. You may not use this website for any commercial purpose

Products and Pricing

We take every care to ensure that product descriptions are accurate at the time of uploading products to the website. Although every effort is made to ensure accuracy, typographical errors may occur. We will strive to rectify any errors as swiftly as possible. We reserve the right to withdraw any product from the website without any prior notification. We also reserve the right to amend prices of products without prior notification.

Our products are priced in Euro. When paying by credit/debit card this is the amount which will be deducted from your debit or credit card.  When purchasing products with sterling or other currencies, debit or credit cards, the exchange rates will be set by the cardholder’s bank. These rates fluctuate on a daily basis. For further information, cardholder should contact their bank as exchange rates are not applied by Vaughan Shoes.  All prices shown on our website are inclusive of VAT.

Ordering Goods

When an order is placed on our website, you will receive a confirmation email confirming we have received your order and it is being processed.  You will receive a second email from us acknowledging your order has been dispatched with a tracking number where applicable.

All products are subject to availability.  Our display of products on our website is an invitation and not an offer to sell those goods to you. An offer is made when you place the order for your products.

If products that you order are out of stock, subject to a delay or the price is higher than that shown on your order, we will try to contact you at the email address you provided when placing your order. If we cannot contact you or receive no response to our email, we will continue to process any remaining products on your order. We will not supply a replacement product without your authorisation.  If you would like to cancel your order please see returns section of our policy.

Standard Delivery

The following refers to deliveries within Ireland:

• We aim to deliver products the Next day if the order is placed before 2pm
• Our chosen postal partners for Ireland are An Post, DPD and GLS

Promotions / Discounts

Promotional or discount codes can not be combined, stacked or used in conjunction with any other discount codes, promotions or sales.

If you have a promotional or discount code and wish to use it with an existing gift voucher or credit note please contact our Customer Service Team via email at: customerservice@vaughanshoes.ie