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Before we start, have you checked our Frequently Asked Question page? There you can find answers to our most asked questions, including information on Delivery Times, Click and Collect and Store Opening Times.

On Site Customer Service

Our dedicated and knowledgeable Customer Service Team are ready to help you with your query. Based in our Castlebar warehouse, Leigh Ann is our Head of Customer Service and she will be happy to assist you with your order!

Before you contact us please have your VS Number ready (this is your Order Number and starts with VS followed by a series of numbers e.g VS12345).

Phone Us


Call 094 90 21638


Lines are open from 9:30am to 5pm, Monday to Friday.

After these hours your call may be directed to a store, but please be advised a member of staff may not be available during these times. 

PLEASE NOTE:  During busy periods (Sale, Black Friday, Christmas Week) our phone lines can be quite busy - we advise logging your query with our online chat feature on our site and we will respond as soon as we can.

Email Us


customerservice@vaughanshoes.ie


Please include your VS Number and the nature of your query and will get back to you as soon as we can.

PLEASE NOTE:  During busy periods (Sale, Black Friday, Christmas Week) our email inbox can become quite busy - we will deal with each query in the order that they come in as quickly as we can.

Online Chat

You can also log your query on our website using the Purple Ask button in the bottom left corner. 

Our Chat Service is monitored during office hours Monday to Friday, 9:30am to 5pm.  

Questions asked outide of these hours will be logged and responded to as soon as possible.

Please include your VS Number and the nature of your query and will get back to you as soon as we can.

PLEASE NOTE:  During busy periods (Sale, Black Friday, Christmas Week) our Chat feature can become quite busy - we will deal with each query in the order that they come in as quickly as we can.

Where to Find Us

Castlebar

Main Street
Castlebar
Co. Mayo
F23 P272

094 902 1638

Ballinrobe

Main Street
Ballinrobe
Co. Mayo 
F31 W680

094 954 1474

Claremorris

Main Street
Claremorris
Co. Mayo 
F12 Y1X8

094 937 1089

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