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How To Return My Order

STEP 1 - LOG YOUR RETURN

  1. Visit: www.vaughanshoes.ie/returns
  2. Enter the email address you used to order
  3. Enter your order number (VS number, e.g VS12345)
  4. Select the items you want to return
  5. Change the quantity of the item(s) you want to return to match the quantity you're sending back (usually 1)
  6. Click 'Return the Selected Items'
  7. This will register your intention to return on our system
  8. Follow the link to STEP 2 - Book Your Return

STEP 2 - BOOK YOUR RETURN

  1. Click on this link: An Post Click & PostPlease note this service is only available in the Republic of Ireland. 
  2. Select  Vaughan Shoes from the list of retailers (we're near the bottom alphabetically). Select your reason for returning the item on the second drop down list. Type in your order number for reference (this is your VS number e.g VS12345). Select Continue.
  3. Select your method of return. You can Bring your return to a drop-off location, or you can select a date for Home Collection.  Select Continue.
  4. Fill in your details and tick the box if you accept the An Post terms & conditions.
  5. Complete the transaction
  6. Either bring your package to your local Post Office, or wait for your local An Post driver to collect your package.

* This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from the Citizens Advice Bureau.

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