Enclosed within your order you will find a Returns Form. Please select the Reason for the return and the Action you would like us to take from the tables presented. In the case of damaged or faulty goods, please give the details of the exact nature of the damage or fault in the box provided.
Ensure to send your parcel via a secure delivery method. Our preferred method is with An Post Click & Post.
Please allow 7- 10 days for your return to be actioned.
We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights. On receipt of the parcel we will begin to process your returns upon inspection of the items. Goods must be in the original packaging and in resaleable condition. If you do not have the original packaging please use another bag that will protect the box during transit. We will not accept a return that does not have the original box, and is not is resaleable condition. If you return a box that has been damaged we may deduct €5 from your refund.
Please Note:
In the days after a sale e.g. Black Friday, Mid Season sales and seasonal sales we experience a larger than usual number of returns. Please allow 10-14 days for your return to be processed during this time.
We cannot be held responsible for goods lost in transit, or for any payment issues with the An Post service. This is a third party service seperate to Vaughan Shoes.