Online Order Returns Policy

If you wish to return a shoe for a different size/style we please ask that you return the shoe and request a refund, and place a new order for the new size/style.

We ask this because we do not have our full compliment of staff due to COVID-19 restrictions.

We can process refunds and ship out new orders faster than we can process requests for exchanges. 

We thank you for your understanding in this matter, and we apologise for any inconvinience caused.

For details of in-store returns policy please click here

At Vaughan Shoes we want to make your online experience as easy and enjoyable as purchasing goods in any of our stores.

We are happy to offer an exchange or refund on goods purchased online, and returned within 14 days of purchase*

*Goods must be in the original packaging and in resaleable condition

Republic of Ireland Customers - Please use ReturnMyShopping.ie

You can now return your order via the An Post Return My Shopping Service! It cost just €4.50!

Simply select Vaughan Shoes from the list of retailers, follow the steps below and print off your label. Then drop your shoes to your local  An Post post office - it's that easy! If you have any questions just ask by using the Chat button in the bottom left hand corner.

• Step 1: Click on this link returnmyshopping.ie. Please note this service is only available in the Republic of Ireland. You will need a printer to use this service.
• Step 2: Scroll down to Vaughan Shoes on the first drop down list and select. Select your reason for returning the item on the second drop down list. Select Continue.
• Step 3: Select I will drop off at a Post Office or Please collect from my address if you live in Dublin. Type in your order reference number into the next box. This will begin with VS and was sent to you in your order confirmation email. Fill in your details and press Continue.
• Step 4: Tick the box if you accept the An Post terms & conditions
• Step 5:  Complete and Pay the An Post fee of €4.50.

Northern Ireland Customers - Please use DPD Pick Up Points

You can now return your order via the DPD Pick Up Service!

Simply select Vaughan Shoes from the list of retailers, follow the steps below and print off your label. Then drop your shoes to your nearest DPD Pick Up Point - it's that easy! If you have any questions just ask by using the Chat button in the bottom left hand corner.

• Step 1: Click on this link dpd.ie/Pickup. You will need a printer to use this service.
• Step 2: Use the Pick Up Point Finder to find the nearest or most convenient pick up point for you.
• Step 3: Click on the Returns box once you've found the best Pick Up Point for you, and continue as a Guest.
• Step 4: Scroll down to Vaughan Shoes on the first drop down list and select. Type in your order reference number into the next box. This will begin with VS and was sent to you in your order confirmation email. Select your reason for returning the item on the third drop down list. Select Next.
• Step 5: Select the parcel size details (Typically shoe boxes fall under the Small Category, unless you have multiple items in your order, or heavier boots).  Select Next.
• Step 6: Tick the box if you accept the DPD terms & conditions
• Step 7:  Complete your details and Pay.

The Paperwork part - just so we know exactly what you want us to do!

Enclosed within your order you will find a Returns Form. Please select the Reason for the return and the Action you would like us to take from the tables presented. In the case of damaged or faulty goods, please give the details of the exact nature of the damage or fault in the box provided.

Ensure to send your parcel via a secure delivery method. Our preferred method is with ReturnMyShopping.ie. (We cannot be held responsible for goods lost in transit).

Please allow 7- 10 days for your return to be actioned.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights. On receipt of the parcel we will begin to process your returns upon inspection of the items.

Please Note: In the days after a sale e.g. Black Friday, Mid Season sales and seasonal sales we experience a larger than usual number of returns. Please allow 10-14 days for your return to be processed during this time.

Complete the Returns Form enclosed with your order and take to any till point in-store where we will process your return upon inspection of the items. You can return goods to any of our branches in Ballinrobe, Claremorris or Castlebar. Get details of our store locations here.

Please note: We will refund you using the same method of payment as used originally i.e. through PayPal or directly to the card used through our online system. Refunds will not be issued in store.

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and in unworn condition with tags attached and in original packaging i.e. (in its original box).  If a different product is requested then a new order must be completed on the website by the user.

Please note: It is our policy to return goods to the purchaser should we suspect that any product has been used or worn.

* This policy does not affect your statutory rights relating to faulty or misdescribed goods or your right to cancel orders under the Consumer Protection (Distance Selling) Regulations, further details of which are available from the Citizens Advice Bureau.