FAQ'S | Vaughan Shoes | Ireland
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FAQ'S

FAQS
What happens after I place an order online?

Once you place an order on www.vaughanshoes.ie you will receive a confirmation email detailing your purchase.

Please keep this email in case you have any queries and need to contact us.

If your order is a ‘Click & Collect’ order, you will receive a text/email to let you know the product is ready for collection.

What payment methods are accepted online?

Vaughanshoes.ie accept the following methods of payment: Visa, MasterCard, Debit, Laser and Paypal.

At present we only accept gift cards and credit notes instore, they cannot be used as a form of payment online.

How long does delivery usually take?

We aim for next for delivery on all orders placed before 2pm. 

Orders placed after 2pm on a Friday will be delivered the following Tuesday.

Does Vaughan Shoes cover the return postage cost of items?

No, unfortunately as we do offer free delivery on all orders within Ireland, we do not cover the return postage cost of items to our stores. 

We advice that when returning items to us that you used a secure form of delivery as we cannot be held responsible for items lost in transit. 

If it is the case that you have been sent the wrong items please contact customerservice@vaughanshoes.ie for further advice.

What happens after I return my shoes?

If you choose to return your shoes by post, we will inspect them to ensure that they are unworn and fit for resale.

We will then send you an email, to inform you that your shoes have arrived and that  your account will be credited or that an alternative

pair will be sent to you. 

If you return your shoes in-store, we will inspect the shoes then and there to ensure that they are fit for re-sale.

We will then inform you that will we credit your account through our online system or facilitate an exchange.

Can I use Vaughan Shoes gift cards or credit notes online?

At present we only accept gift cards and credit notes in store. Unfortunately, they cannot be used as a form of payment online.

How reliable is product availability?

Product availability is updated regularly. However, if there is an availability problem with an item 

displayed, we will contact you to advise you on further availability and confirm how you 

wish to proceed.

The product I received looks different to the product on the website?

All product images on our website are as accurate as possible, however due to the inconsistency of monitors/screens or colour tones, shades may not be exact to the product. 

Please contact our customer service team at customerservice@vaughanshoes.ie if you are unhappy with what you have received and we’ll do our best to rectify the problem quickly and fairly.

What happens if I receive the wrong product?

In the unlikely event that we send you the wrong product, please contact customerservice@vaughanshoes.ie.

Please send the product back to us with a covering letter detailing what happened. As soon as we receive the returned item we will dispatch the correct product. We will issue you with the postage refund for the return postage of the incorrect item to the card used for the purchase. Please include the receipt for postage in the parcel so that we can process your refund quickly and efficiently.

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