Returns Policy | Vaughan Shoes | Ireland
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Returns Policy

We at Vaughan Shoes want to make your online experience as easy and enjoyable as purchasing goods in any of our stores. We are happy to offer a refund on goods purchased online and returned within 14 days of purchase.

These Policies relate to products purchased online only.

 

RETURNING GOODS

1. Enclosed within your order you will find a ‘Returns Form’

2. Please select the ‘Reason’ for the return and the ‘Action’ you would like us to take from the tables presented

3. In the case of damaged or faulty goods, please give the details of the exact nature of the damage or fault in the box provided

4. Ensure to send your parcel via a secure delivery method (We cannot be held responsible for goods lost in transit) and allow 7- 10 days for your return to be actioned.

5. For postage returns, consult Option 1 below for details. If returning in-store please consult Option 2 below.

6. We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged, worn or tampered with. This does not affect your statutory rights

 

OPTION 1 RETURNING BY POST:

Complete the returns form by filling in the reasons for returns and all other relevant details.  Simply repackage your purchase and enclose your completed returns form and post your parcel to the below address. On receipt of the parcel we will send you a confirmation email and will begin to process your returns upon inspection of the items. Please keep a receipt of proof of postage or collection.  

 

Online Returns Department

Vaughan Shoes

Main Street

Castlebar

Co Mayo

  

 

OPTION 2  RETURNING GOODS INSTORE:

Complete the ‘Returns Form’ enclosed with your order and take to any till point in-store where we will process your return upon inspection of the items. You can return goods to any of our branches in Ballinrobe, Claremorris or Castlebar.

Please note that we will refund you using the same method of payment as used originally i.e. through PayPal or directly to the card used through our online system.

 

EXCHANGING GOODS

We are happy to exchange a product for the same product but in a different size, if available, pending the product being returned is new, unused and in unworn condition with tags attached and in original packaging i.e. (in its original box).  If a different product is requested then a new order must be completed on the website by the user. Please note that it is our policy to return goods to the purchaser should we suspect that any product has been used or worn.

 

*THIS POLICY DOES NOT AFFECT YOUR STATUTORY RIGHTS RELATING TO FAULTY OR MISDESCRIBED GOODS OR YOUR RIGHT TO CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS, FURTHER DETAILS OF WHICH ARE AVAILABLE FROM THE CITIZENS ADVICE BUREAU.

 

 

 

 

 

 

 

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